It's an application for ordering railways in the belgium. can easily order on any platform because this is a web based application. The main objective of this app is that it's easy to book tram lines on any device. therefore an easy workflow was made from ordering to paying for the selected line, it was also easy to manage the order that had been selected.

Previously, there were several workflows that caused the order speed to decrease because they still use a manual system that uses email and then makes calls to order so this is not effective if there are many orders which will result in stacking and delays in ordering. As a result, users become increasingly disinterested in using the method and may no longer be interested in using the tram.

We try to describe the perceived problem and provide a solution which is more relevant than the problem. There are 2 points that are our main points. among others :

1. He wants to be sure he didn't make any mistake ordering path and can operate from mobile quickly.

2. User wants to book transportation capabilities (path) Paths have different criteria such as time , specification of path which must match with his train requirements.

–  Identify the problem
–  Identify the solution
–  Define the objectives
–  Sector Competitor Analysis (moodboarding)

We create a persona to represent user problem and the goals of the larger group in the organization :
Robert - belgian man 42 years old - good salary he is capacity transportation manager at SCNB.

we first mapped the workflow of this application to make it easier to create flow solutions in the application

next, we made several versions for the homescreen and then selected by stakeholders to represent the style and appearance that is right for the company's branding

Finally, stakeholders opted for a minimalist style with some changes to suit the company's branding and the features it contains. 

in the path browser page, we can set many options. one of them with a filter. what's special about the filter is that we can set the tram route for us which may not exist in other applications. so we can choose which path we will take by reserving the path for ourselves

the process of continuing the order is also made fast and easy with overlays and wizards to prevent page loading again to continue the ordering process.

then, to manage the order we create a new page for it.

in my order, we can delete and find out which lines have been passed and will be passed also to find out the status of our order tram is ready or there are problems.

because this is a booking application that is intended to make it easier for users to book tram lines from anywhere, the mobile version must also be adapted perfectly so that users are comfortable using it.

Having to conduct a series of user interviews from different stakeholders is quite challenging especially when it is a different industry which is outside your scope of work. is also a new field that we are working on so that makes us also learn new things.