Mermaid turns the European Commission's audiovisual production, from studios and crews to editors and publication channels, into one shared, live plan. I ran the workshops that mapped how the work really happens, then designed the dashboard, weekly planner, bookings and status logic that replaced scattered spreadsheets and email threads: who shoots what, where, when, and what happens to it next. Specified end to end for Angular development inside the EU Component Library. Complex operations, made obvious.