Infrabel is a Belgian government-owned public company. It focuses on building, maintaining and upgrading the Belgian railway network making its capacity available to railway companies.

The current pain points that Infrabel is experiencing would be it’s employee and manager want to place assets order in a it application also know as a Ticketing Management System.

There was too much clicking between screens and the overall functionality such as the clear filter on search in web and mobile versions didn’t look too good. Also, there was just too much information on site that needed to be simplified in a way that it would allow users to comprehend the information instead of causing information overload

The goal was to give users the ability to comprehend the information and at the same time to be able to increase their productivity with an ease of use in the UI functionality. We want them to easily find what they’re searching for together with performing their daily tasks and routine easily. Our aim is to make it as clear as possible with progressive disclosure.

The objective is to redesign the web app by adding a gamified functionality wherein it would be easier for users to track their activity progress on the application. At the same time we aim to reduce the clutter by simplifying the necessary input fields and displaying information that’s provided on the previous website.

–  Identify the problem
–  Identify the solution
–  Define the objectives
–  Sector Competitor Analysis (moodboarding)

–  User Personas

We manage to create 2 personas that will represent the goals and the needs of the larger group in the organization

Two types of user personas that represent each goals of the organization.

First I made 2 total different version to get a maximum of feedacks

When the choice was made and stick to one version , for the mock-ups, we decided to make the fields easier to fill-in information by grouping them into tabs so that when the users input his/her information, they won’t have to jump from screen to screens since everything is all into one place.

Here are some prototype mock-ups on the redesigned input fields

This is where we also added in the gamified functionality wherein it would be easier for users to keep track of their progress and to know the progress of their daily activities.

Here are some images of the redesigned application with a gamified functionality

Having to conduct a series of user interviews from different stakeholders is quite challenging especially when it’s a different industry that’s outside your scope of work. Somehow, it was manageable as the people who were involved were easy to communicate with and collaborating wasn’t a problem.

It was really a nice relief to know that somehow we manage to provide a solution to an ongoing problem in Infrabel. Our priority would be the users and users first amongst others. So hopefully, everything would work out well with the new redesigned application (order management) for Infrabel’s employees.